Our returns policy
All returns must be reported to Your Account Manager for approval before they are physically sent back to Us and must have a return form attached. Failure to follow Our returns procedure may lead to delays in Us issuing refunds.
The returns procedure is as follows:
Report the return to Your Account Manager quoting the Sales Order number and reference. If the return is due to damage then please attach photographic evidence of the damaged item, as detailed in clause 11.2.)
Your Account Manager will raise a return on Our system and send You a returns form to be attached to the package. If a replacement is required, Your Account Manager will arrange this.
Collection or drop off to be arranged.
The return will be accepted into Our warehouse and inspected.
Credits where necessary, will be raised.
Please note that We will not issue a credit note where only part of a set is returned, therefore please make sure all cushions, glass parts, fixing kits, and all components are also returned with the furniture. We have the right to deny a credit if We receive a partial return of the Goods.